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Agency Sees Increases in Overall Satisfaction, Leadership, Veterans, Diversity

ALEXANDRIA, Va. (Dec. 9, 2015) – The National Credit Union Administration showed improvement in several key areas of employee satisfaction in the Partnership for Public Service’s 2015 “Best Places to Work” report (opens new window).

“Maintaining a work environment that motivates employees to do their best is one of my top priorities,” NCUA Board Chairman Debbie Matz said. “When people believe in their mission, their leadership and the importance of their work, that promotes loyalty, encourages innovation and results in better service, in this case, to credit unions and their members. The increase in overall employee satisfaction this year reflects our ongoing commitment to making this agency an employer of choice.”

NCUA’s overall employee satisfaction score was 71.7, up from 69.4 in 2014. The agency’s rank among mid-sized federal agencies—those with between 1,000 and 14,999 employees—was eighth out of 24. NCUA’s score improved in nearly every category, including effective leadership, support for diversity, teamwork and work/life balance.

The 2015 report, released Tuesday, also found that NCUA, compared to other mid-sized agencies:

• Ranked first among veterans;
• Ranked second among Hispanics and employees with disabilities;
• Ranked fourth among African-Americans, Asians and Whites;
• Ranked fourth among women, men and employees above 40 years old; and
• Ranked fifth among employees under 40 years old.

NCUA is often recognized for the quality of its work environment. Earlier this year, DiversityComm, Inc., a human resources research and consulting firm specializing in workplace diversity, named the agency a “Best of the Best” place to work for minorities, women, veterans and Hispanics.

This is the tenth edition of the Best Places to Work rankings; the first was published in 2003. The reports are based on data from the Federal Employee Viewpoint Survey. Nearly 433,300 federal workers participated in the 2015 survey, including 777 NCUA employees.